Frequently Asked Questions
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery on unworn, unwashed items with original tags. Some items like final sale or underwear are non-returnable. However, you are responsible to send back the goods & pieces to us.
How do I start a return or exchange?
Just drop us an email or whatsapp to our customer service representatives, we will liaise with you accordingly.
When will I get my refund?
Once we receive and inspect your return, refunds are processed within 5–7 business days. Our customer service representatives will coordinate with you accordingly.
Can I exchange an item for a different size?
Absolutely! If the size you need is available, we’ll process an exchange once your original item is received. You will only need to top up the courier fees involved for shipping back to us and delivery to you.
Ordering & Payment
What payment methods do you accept?
We accept Visa, Mastercard, AMEX, PayPal, Apple Pay, Google Pay, and Ba8Co promo code.
Can I apply a promo code or gift card at checkout?
Yes! You can enter your promo code or gift card in the designated field during checkout before payment.
Can I modify or cancel my order after placing it?
Orders are processed quickly, but if you contact us within 1 hour of purchase, we’ll do our best to accommodate changes or cancellations.
Do you offer pre-orders?
Yes, for select items. Pre-order details (estimated shipping date, charges, etc.) will be clearly noted on the product page.
Shipping & Delivery
Where do you ship?
We currently ship across Malaysia and selected international countries. Shipping options and costs are calculated at checkout.
How long does shipping take?
Standard shipping takes 3–7 working days within Peninsular Malaysia. For other places, please be patient and you may check your shipping details with the tracking number.
How can I track my order?
You’ll receive a tracking link via email once your order ships. You can also track your order anytime through your Ba8Co account.
What if my package is lost or delayed?
If your tracking hasn’t updated in 5+ days or your package is missing, reach out to our Support Team and we’ll help resolve it ASAP.
Sizing & Fit
How do I know what size to order?
Each product page includes a detailed size guide and fit notes. We also include model sizing for reference. However, please allow up to 2cm differences in actual.
What if I’m between sizes?
If you're between sizes, we suggest sizing up for a more relaxed fit or down for a snug fit — and always feel free to contact us for help!
Can I return or exchange if it doesn’t fit?
Please contact our customer service representatives accordingly.
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